Privacy Policy

Who we are

We are Chemicals for Pools Ltd.  Company registration number 1656684 .
Our website address is:

Data Controller

Chemicals for Pools Ltd is the data controller and we are responsible for your personal data (“we”, “us” or “our” in this privacy notice).

We have appointed a Data Protection Officer / Data Controller who is in charge of privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer / Data Controller using the details set out below.

Our named Data Protection Officer / Data Controller is Natalia James, Chemicals for Pools Ltd, Registered Office, Unit 3 Boarshurst Business Park,
Boarshurst Lane, Greenfield, Oldham, OL3 7ER.

Email address:

Postal address: Unit 3 Boarshurst Business Park, Boarshurst Lane, Greenfield, Oldham, OL3 7ER.

It is important that the information we hold about you is accurate and up to date. If you have any requests regarding the status of  or changes to your data please let us know by contacting our Data Protection Officer / Data Controller on this email address

Our Mailing List subscriptions are handled by Mailchimp (The Rocket Science Group LLC d/b/a Mailchimp) for which they act as Data Controller.  Their privacy policy as it applies to our contacts can be found here:

What personal data we collect and why we collect it

Customer Data

Customer Data includes data relating to any purchases of goods/services including but not limited to your name, title, billing/delivery address, email address, phone number, contact details, purchase details and your card details.  Card details are not held by us as transactions are processed via Sage Pay (Opayo), you can find Sage Pay/Opayo’s own privacy policy here We will only use this customer data to provide you with the goods and/or services you have purchased and to keep records of such transactions for our records.

Contact forms and Communications Data

Communication Data includes but is not limited to any communication that you send to us through our website, such as email, text, social media messaging / posting, online contact forms or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims where necessary.

Registered Accounts

If you as a visitor choose to register or submit information to this website, you agree to the use of such data in accordance with this privacy statement. Please note that this site contains links to other sites, including sites maintained by other firms which may not be governed by this privacy statement.

Technical Data

Technical Data includes but is not limited to data about your use of our website such as your IP address, any login data, information regarding your choice of browser, length of visits to webpages, your navigation progress through our website, how often you revisit the site, time zone settings and other technology on the devices you use to access our website.

Like all companies to ensure the security of our website we maintain backups of our website and databases and to enable continuity of publication and administration of our website and business.

We limit the use of third party content and plugins to the purposes contained in this privacy statement – in general to ensure and maintain the proper and secure functioning of the website.

Cookies, Analytics

We may use an analytics tracking system. We process minimal analytics data to analyse your use of our own website, to administer and protect our business and website, to deliver relevant website content and to understand the effectiveness of our online operations.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

If you have an account on the site, when you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Your website browser gives you the control over cookies, and you have the ability to refuse all cookies, however if you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Regarding Mail Chimp, cookies due to interactions with our mailings are covered by their cookies policy:

Disclosures Of Your Personal Data

We may have to share your personal data with the parties set out below:

  • Other companies who provide services to us (such as a goods delivery service).
  • Service providers who provide IT and system administration services (including contact management via Mail Chimp).
  • Professional advisers including lawyers, bankers, auditors and insurers.
  • Government bodies that require us to report processing activities.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the GDPR and other Laws. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions and we will always have a legitimate reason for doing so.

How long we retain your data

The data we collect from you will be retained only for as long as necessary to fulfil the purposes we collected it for. This will naturally include the purposes of satisfying any legal, accounting, or reporting requirements.

For tax purposes the law requires us to keep basic information about our customers (such as Contact and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Additional information

How we protect your data

We have in place security measures to protect your personal data. This includes your data being lost, used, altered, disclosed, or accessed without authorisation.

We allow access to your personal data only to those employees and partners with a business need to know such data. They will process your personal data only on our instructions and they are required to keep it confidential.

What data breach procedures we have in place

Any suspected personal data breach will be taken seriously and dealt with appropriately using procedures we have in place. We will notify you and applicable regulators of a breach if we are legally required to do so.

Your Legal Rights

The General Data Protection Regulation (GDPR) gives you the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

To find out more about your individual rights with regards to data please visit the website of the Information Commissioner’s Office (ICO): individual-rights/

To exercise any of the rights set out above, please email us at

To access your personal information that we hold on you (or to exercise any of the other rights), please contact Natalia James –

Before we will release any information to you we will request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

This security measure is designed to ensure that you have both the right and legal basis for accessing such information. It protects your data from being disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are unhappy with how collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (  Please consider contacting us first if you do have a complaint so that we can first try to resolve it for you.